TERM AND CONDITIONS OF ENTRY
By SELECTING AGREE AND ENTERING THIS EVENT, I agree to and understand the refund policy as below;
Coronavirus Refund Policy
As the coronavirus situation is constantly evolving, we’re updating our policy to let you know how we’ll handle refunds based on questions you’ve been asking. All the information below is based on our core terms & conditions and does not change them in any way.
If you are displaying symptoms of coronavirus, the current advice is to be tested as soon as possible. Following a test, the below conditions apply based on your results:
If you test positive for COVID-19 and can evidence this via RAT, PCR Tests or Doctors certificate you can have full credit to use at a future BubblegumLive or Virtual event in 2022. Your required self-isolation period would need to cover the event date. We no longer offer cash refunds as there are future events available for all families to transfer their registration to.
If you test negative, our normal terms & conditions will apply.
Required self isolation
If a member of your immediate family tests positive and you’re required by law to self-isolate and can evidence you can have full credit to use at a future BubblegumLive or Virtual event in 2022. Your required self-isolation period would need to cover the event date. We no longer offer cash refunds as there are future events available for all families to transfer their registration to. Unfortunately we cannot provide cover for self isolation requested by the government's Track & Trace system or if you need to self isolate for any other reason.
We unfortunately cannot issue refunds where you choose not to attend an event because you are concerned about catching coronavirus.
Our terms & conditions exclude Government or Government agency travel bans as follows: “you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.” Therefore if an event is due to happen whilst a ban on travel is in place then we’re not able to issue a refund, irrespective of your reason for claiming.
A travel ban may include:
If you are unable to attend a booked event due to the government imposing additional social distancing measures and banning larger groups from meeting socially indoors or outdoors, we are unable to issue a refund if the event is still going ahead.
All protection offered above is given subject to the event going ahead as planned.
We unfortunately cannot pay refunds where an event does go ahead as planned.